Get in touch

We're real people and we actually read every message. Whatever you need — a question about a product, help with an order, or just want to tell us about your pet — we're here.

Email us

The fastest way to reach us: hello@furrealco.com

We respond to every email within 24 hours on business days (Monday–Friday, excluding US public holidays).

Common requests we can help with

• Order status or tracking help
• Starting a return or exchange
• Product questions — sizing, compatibility, which item is right for your pet
• Damaged or missing items
• Wholesale or partnership inquiries

Before you reach out

You might find your answer faster in one of these:

• FAQ — Frequently Asked Questions
• Shipping Policy
• Returns & Refund Policy
• Track Your Order

FurReal Co. is based in the United States. We ship to all 50 states and are actively working to expand internationally.